Frequently Asked Questions (FAQs)

We receive many questions from clients about our products, policies and ordering processes. Below, we’ve provided answers to several of the most common.

If you have any questions not explained here, please Contact Us and we will supply you with the information you need. Thank you!

Galaxy Hardware

Do have a minimum order?

No. Order as much or as little as you need.

Do you sell bulk or at wholesale prices?

Yes. In fact, call us or email for details. Once approved, your login here will reflect current wholesale prices.

Do you ship to countries outside the USA?

No, not at this time.

What are your terms and conditions of sales?

We accept Paypal and all major credit cards. Click here for more details of our Terms and Conditions.

When will my order ship?

All orders begin processing immediately upon receipt. Orders for in stock inventory received before 11:30 EST will be shipped the same day. You will be notified if an item is not in stock. Expedited shipping is available upon request.

What is the cutoff time to place an air shipment order?

Depending on stock and volume, most air, second or third day shipments can be processed up to 1:00 PM EST. Monday thru Friday.

Can I track my order status online?

Yes. You will receive a confirmation email once your order ships with your tracking number. You can also log into the website and check your order status any time.

What is your return policy?

Click here for more details of our Terms and Conditions.

Do you sell the actual toilet partitions or related material?

No, we sell only the hardware for toilet partitions.

Which Partition Manufacturers hardware do you carry?

Our line includes hardware for the following brands of partitions: Accurate, Ampco, Columbia, Flush, General, Global, Knickerbocker, Metpar, Sanymetal, Shanahan's and many others. If you have a question, please Contact Us.

Do mounting fasteners come with the hardware?

All Hardware "Packs" include the necessary fasteners.

Do you sell hardware for non-standard size material?

Some stamped stainless steel parts can be fabricated into other sizes. For non-standard size material, two-piece brackets and surface type hinges can be used.

What materials do you offer?

Most of our parts can be obtained in the following materials:

  • Chrome Plated Zamac
  • Cast Stainless Steel
  • Stamped Stainless Steel
  • Extruded Aluminum
What routine maintenance should I perform on this hardware?

Maintenance should include:

  1. An inspection of all working parts should be made once a month.
  2. Check to see that the partitions are solid and secure. If any looseness is found, corrective action should be taken.
  3. Check to see if the door is working normally, closing properly, not squeaking, hardware intact and not broken, hinge pins firmly in place, etc. Any discrepancies should be corrected at once.
  4. If the partition and/or hardware has been vandalized, it should be repaired before further damage and/or injury occurs.
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